Some of the most popular work from home jobs are work from home call center jobs. Often, creating a virtual call center in your home can provide you with several work from home opportunities, as you pick up new clients to offer your services to. It can also be flexible work, allowing you to balance your professional life with your personal life.<\/p>\n
Some work from home call center companies match independent agents with clients in need of call center services, like customer service, answering services, or lead generation. There are also several companies that offer call center jobs from home, for either part-time or full-time agents.<\/p>\n
If you think a work from home customer service or call center job is right for you, this guide will provide helpful information to get you started at home call center jobs.<\/p>\n
Work at home jobs are in such high demand that it can seem impossible to find one. However, the virtual call center has been picking up speed, and creating more demand for jobs, in recent years. More companies are looking to outsource their customer service jobs to at-home agents, which can reduce overhead and labor costs.<\/p>\n
You can start your own at-home call center business with little startup costs. Owning your business gives you more control over your finances and schedule than typical jobs. But, you\u2019ll also be responsible for paying your own taxes, since you\u2019ll be considered an independent contractor and you won\u2019t have an employer to do it for you.<\/p>\n
If this is the route you\u2019d like to take, you can sign up for call center companies that match at-home agents with clients in need of call center services. You may be able to find clients that meet your scheduling needs, and pick up more clients as needed.<\/p>\n
For taxing purposes, it\u2019s extremely important that you set yourself up with a spreadsheet to track your income and expenses. You\u2019ll also need to set aside money from your income to pay quarterly taxes, including federal, self-employment, state, and local tax, if applicable.<\/p>\n
Many top companies are now allowing customer service agents, sales specialists, and reservation agents to work from the comfort of their home offices. Although you\u2019ll usually be considered an employee in this case, you may still be able to benefit from a more flexible schedule than a typical 9 to 5 job. Additionally, as an employee, your taxes will be taken care of for you!<\/p>\n
Most of these telemarketing jobs from home are entry-level jobs, but they still may prefer you to have some references and a resume available for your application. Make sure your resume is up to date, and consider crafting a cover letter that explains your experience and desire to work for the company.<\/p>\n
One of the best things about work from home call center jobs is that they don\u2019t typically require a lot of skills or equipment to get started. It\u2019s a relatively affordable business to start, and usually, no college degree is required.<\/p>\n
Every call center opportunity will have specific guidelines for the kind of equipment you\u2019ll need for the job. Even different clients for the same call center company may require something different. However, there are a few general things you\u2019ll need for success in a call center opportunity:<\/p>\n
Your home office space is one of the most important things to consider when it comes to customer service jobs from home. Your callers will likely not have a good experience with you as an agent if they hear barking dogs, yelling children, or excessive background noise during their calls.<\/p>\n
A home office for your call center should be a dedicated space of your home, free from noise and disturbances. This can prove to be a challenge if you have pets or children in your home. You may find it in your best interest to look into a babysitter or pet sitter, if this is the case.<\/p>\n
Invest in a comfortable work space, since you\u2019ll be using it for several hours a day. A standing desk<\/a> can be a good way to keep your blood flowing and maintain good posture. Or, use a comfortable, high-back chair and keep your monitor at, or a little above, eye level.<\/p>\n Keep your office well-lit and ventilated. Natural light and air can keep you more alert as you work.<\/p>\n Most call center jobs require specific personality skills more than professional skills. Still, some may prefer applicants who have had at least a year of experience in customer service or sales, depending on the type of call center. If you have any experience in related areas, be sure to list your experience on your resume or application.<\/p>\n Other qualities that successful call center agents typically possess are:<\/p>\n Of course, some of these are skills that you\u2019ll likely strengthen as you gain more experience working from home for a call center.<\/p>\n If you\u2019re constantly Googling \u201ccall center jobs near me\u201d, but finding few leads, you may be able to land a position with one of the following virtual call center jobs.<\/p>\n If you live in the Dallas\/Fort Worth area, you can be a Customer Service Agent for American Airlines. In addition to taking incoming phone calls, you may also be assisting customers with their questions through email. This full-time employment position requires potential agents to have two years of customer service experience and two years of experience working with a team professionally.<\/p>\n The credit card company is one of the top 20 remote jobs companies, offering call center opportunities for Customer Care Professionals. You\u2019ll be expected to suggest products, solve customer issues, and help meet the needs of American Express customers. You\u2019ll need a 4-year degree, or 4-year relevant working experience for this full-time opportunity.<\/p>\n Amazon\u2019s Virtual Call Center agents are part-time or full-time employees. The company contracts extra agents through peak seasons, like the Christmas holiday, who may be able to get hired on full-time for exceptional performance. Only those residing in certain states are allowed to apply. At least one year of customer service experience is preferred.<\/p>\n JetBlue offers Reservation Agent jobs from home. This job may require training at a specific location, after which you can work from your home office. You must have excellent team skills, a very flexible schedule, and at least two years of customer service experience for this full-time position.<\/p>\n As a Customer Service Representative for Enterprise, you\u2019ll work on an assigned schedule that may include nights and weekends. Enterprise hires employees for 40 hour per week schedules only. You\u2019ll process incoming calls, answer requests and questions, search information in multiple databases, and more. The company will provide the required headset if you\u2019re hired.<\/p>\n CenturyLink provides technology services for personal and business use. It hires both Tech Support and Virtual Sales Agents to work from home in part-time positions. You must reside in a state and city that is serviced by CenturyLink. Most positions require a mandatory Saturday shift.<\/p>\n Neiman Marcus offers location-specific employment positions with paid training and benefits. You\u2019ll be responsible for taking orders from customers over the phone, helping customers complete their orders, or answering customer questions. Training is at an on-site location and takes about three weeks. Schedules range from part-time to full-time, and you may be eligible for more hours, based on outstanding performance.<\/p>\n Kelly Services is a workforce solution company, with one of its specialities being call center solutions for businesses. The company seeks those with exceptional customer service skills to provide virtual call center services to its clients. You\u2019ll be eligible for bonus pay, based on performance, advancement opportunities, and weekly pay. These positions are full-time.<\/p>\n You can apply for a variety of work from home call center jobs with Cox Communications. The company offers openings for tech support agents, inbound sales representatives, customer care specialists, and more. The company\u2019s full-time positions offer competitive benefits packages, including health, dental, and vision insurance. Cox Communications requires its employees to live in specific locations close to its sites.<\/p>\n As a Customer Care Representative for Asurion, you\u2019ll be hired as an employee and remain on the same shift for six months. Your main job duties will be assisting customers with insurance claims and following up with them, as needed. Asurion lists its base pay as $12.50 for English-speaking representatives, and $13.50 for bilingual representatives, but also offers bonuses of up to $600 per month.<\/p>\n The Home Shopping Network hires full-time Customer Service Representatives to work from home fielding inbound HSN customer calls. You may be helping customers with their orders, offer upsells of products, or providing solutions to any issues the customer experienced. Previous sales or customer service experience is preferred, and you must have a dedicated, standard landline phone.<\/p>\n Work at home Reservation Sales agents and Customer Care agents can find employment opportunities with Hilton Hotels. Training occurs online, and can take anywhere from four to seven weeks. After training, you\u2019ll be eligible for the Hilton benefits package, including special travel rates, paid time off, 401(k), and more. There is also an incentive program for Reservation Sales Specialists, with bonuses for performance.<\/p>\n TeleFlora is an online flower delivery service that hires call center representatives, both throughout the year and seasonally at peak times. The company says that all agents should be expected to work on Mother\u2019s Day, but your schedule may vary between 20 and 40 hours per week during regular weeks. You\u2019ll be required to go through a training process, which will pay at least your state\u2019s minimum wage.<\/p>\n U-Haul hires for several types of work from home call center jobs, including seasonal reservation agents, sales representatives, and customer service agents. You must be available for 32 hours per week, but the company can\u2019t guarantee a full 32 hours. At least 6 months of call center, sales, or customer service experience is preferred, depending on the position.<\/p>\n Starwood Hotels and Resorts\u2019 @Home program customer call center agents to help take reservations or provide excellent customer service to its guests. As an employee of the company, you\u2019ll be eligible for a benefits package that includes hotel discounts, exclusive events, savings plans, emergency child care, training opportunities, bonuses, and more.<\/p>\n Alorica is a leading call center solution company, and its Alorica@Home program continues to provide work at home job opportunities for those with virtual call centers. The company provides paid, virtual training to qualified applicants. You can specify if you\u2019d prefer a tech support, customer service, or sales position, and your assessment during the application process will help Alorica match you with the perfect role.<\/p>\n PointClickCare provides technology services to the senior health care industry. The company hires virtual call center agents experienced in sales, pharmacy sales, and customer service. All of PointClickCare\u2019s remote jobs require a college degree, with some requiring more experience than others. The company may require you to work weekends, depending on your role.<\/p>\n LiveOps links clients to professional call center agents like you. LiveOps agents can have a number of skills, like sales, insurance claims, health care, and even roadside service. You\u2019ll be an independent contractor for LiveOps, and it will help match you up with ideal clients that need your services. You can choose when to work, and how many hours to work, each week.<\/p>\n If you live in any state except California or Hawaii, you can become an at-home Cruise Sale Agent, Customer Service Agent, or Online Support Agent. Trainings are web-based and occur at specific times throughout the year. To apply, you just need to send your resume, with relevant skills and experiences included, to the email listed on the website. You will need at least one year of relevant work experience for each position.<\/p>\n 1-800-Flowers is a flower delivery service that offers seasonal work for at-home call agents during its peak seasons, like Valentine\u2019s Day through Mother\u2019s Day, to assist customers with orders and questions. The company will sometimes keep employees on permanent positions, if interested. You\u2019ll receive full-time paid training to begin, which will turn to part-time as busy seasons approach. The pay is bi-weekly and starts at about $9 per hour.<\/p>\n ARO is a contact center provider for businesses. The company sources virtual call center agents to work between 25 and 35 hours per week as a Customer Service Representative for assigned clients. You can choose between two different shifts: 7am – 2pm CST and 4pm – 10pm CST, Monday through Friday. Bilingual representatives are preferred.<\/p>\n Working Solutions sources independent contractors to provide call center services to its clients. When you apply, you\u2019ll also need to pass assessments to ensure that you\u2019re a good fit for the company. If you\u2019re accepted, you\u2019ll complete an orientation process and then can apply to opportunities that fit your interests. Your pay depends on the program, as some clients pay per-minute, and others pay by the hour.<\/p>\n TeleNetwork offers several positions for call center agents, including sales, tech support, billing specialists, and customer service. Most positions are entry level, and can be either part-time or full-time, depending on your needs. Full-time employees will receive a full benefits package, including health insurance, 401(k), paid time off, and holiday pay.<\/p>\n Gutter Helmet is a company that sells a roofing product of the same name. It hires part-time at-home Customer Support Agents to answer incoming calls related to the product, website promotions, or any questions a customer has. You\u2019ll be tasked with setting up in-home appointments for the company to visit with homeowners. You\u2019ll receive paid training and have opportunities for bonuses.<\/p>\n Transcom sources at-home call center agents to provide its customer service, sales, collections, and tech support services to clients. You\u2019ll have a set schedule of more than 30 hours. After your application is accepted, you may need to wait for the next training to open, so your start likely won\u2019t be immediate.<\/p>\n At Support.com, you can work from home as a Client Services Technician, providing support for current or prospective clients. You\u2019ll need some retention and sales experience for this position. You can also apply for the Remote Services Technician, where you\u2019ll provide inbound customer support answering questions and offering basic troubleshooting.<\/p>\n TeleTech@Home agents may provide customer service or technical support for clients through social media, live chat, or phone calls. You can choose your hours of availability, and a recruiter will match you with the right projects, accordingly. You\u2019ll need to pass MatchPoint tests during the application process for the company to assess your skills.<\/p>\n Windy City Call Center hires home-based Call Center Representatives for home improvement or education referral services. Each position starts at $9 per hour, with an increase to $10 after 90 days. Part-time and full-time positions are available, but you must commit to a set weekly schedule.<\/p>\n Carenet helps connect patients, plans, and providers to offer better health care solutions for everyone. If you\u2019re a Registered Nurse, you can work from home as a Care Advisor, providing care instructions for patients over the phone and answering their questions. Must be open to a flexible schedule that may include nights and weekends.<\/p>\n Denihan is a hotel operation company that seeks Reservation Sales Agents to work from home. You\u2019ll assist potential guests in booking reservations for hotels across the country through inbound calls. Paid training is 6 weeks long and will be on-site, but you can then work from home. Positions are typically part-time only.<\/p>\n Apple At Home Advisors can provide customer service or technical support to Apple customers who need help with their devices. Apple offers paid, online training, paid time off, product discounts, and opportunities for advancement. Must have at least 2 years of professional experience in a similar field.<\/p>\n Xact Telesolutions has work at home positions for Customer Care Representatives, particularly those who are bilingual in English and Spanish, to provide customer support for its clients. Part-time and full-time positions are available, and evenings and weekends are required. Representatives to fill third shift, from 10pm to 7am, are in high demand.<\/p>\n As a Customer Service Representative for Ver-A-Fast, you\u2019ll work from home making outbound calls to the company\u2019s newspaper clients. You\u2019ll provide feedback to the newspaper about its customers\u2019 experiences. Must commit to working at least 16 hours per week, mostly in the evening and on weekends.<\/p>\n Advanis hires Telephone Research Interviewers in virtual call centers, conducting market research over the phone. You\u2019ll be working a flexible schedule, between the hours of 3-10pm MST Monday through Friday and 10-5pm MST on Saturday. Paid training and a set hourly wage are available.<\/p>\n Time Communications offers answering services, emergency dispatch, order taking, tech support, and more, for its clients. The company has full and part-time positions available for Customer Service Representatives, who will provide a number of services to clients\u2019 customers. Hourly pay, bonuses, 401(k), profit sharing, and other benefits are available.<\/p>\n The Newton Group is a team of sales professionals who help clients gather, and retain, new business leads. As an Elite Sales Associate, you\u2019ll help find potential leads, set appointments, and manage your leads. Most associates work four hours per day through the week, and optionally on Saturday. A minimum of 20 hours is required.<\/p>\n Extended Presence looks for work at home appointment setters, lead generation specialists, and sales specialists to provide virtual call center services to its clients. Part-time and full-time positions are available, but you must be able to meet weekly commitments, as outlined by each job description.<\/p>\n Smart Office Solutions provides communication technology services to a variety of clients. It sources at-home Customer Service Representatives to handle inbound customer inquiries, respond to customer e-mail, update account information, and more. At least two years of customer service experience is preferred.<\/p>\n GE hires work from home Customer Service Representatives, as well as other high-level careers, like Project Managers and Account Managers. As a Customer Service Representative, you\u2019ll handle mostly inbound calls answering questions and handling issues. Part-time and full-time employee and contractor positions are available.<\/p>\n Convergys offers a variety of customer service and technical solutions for its business clients. As one of its customer service agents, you\u2019ll receive paid training, a flexible schedule, paid vacation, college tuition reimbursement, and more benefits. You\u2019ll work 40 hours per week, with some overtime available.<\/p>\n EGS is a company of Alorica, another company that hires at-home call center representatives. You\u2019ll assist customers over the phone, by e-mail, and via chat. Training is paid, and you\u2019ll also be eligible for paid time off, performance bonuses, 401(k) with company match, and more. You must have a fairly open, flexible schedule and at least one year of call center experience.<\/p>\n ThinkDirect is a marketing solutions company that hires Inbound Sales Associates, residing in Florida, Alabama, South Carolina, and Tennessee, to work from home. The company offers a $100 sign-on bonus, split into two payments. On average, associates earn between $10 and $14 per hour. Paid training will last for two weeks, and all shifts are full-time, at least 37 \u00bd hours per week.<\/p>\n Accolade Support offers custom call center solutions to its clients with the help of virtual call center representatives. You\u2019ll be an independent contractor, rather than employee, with an hourly pay rate plus commission. You\u2019ll provide technical support, customer service, or sales services, depending on the client\u2019s needs.<\/p>\n NexRep sources at-home professionals for a variety of positions, including customer care for online auto sales, inbound and outbound sales, virtual receptionists, and more. Most positions require a commitment of at least 25 hours per week, and schedule depends on the client. NexRep allows you to invoice a minimum of $10 per hour.<\/p>\n If you\u2019re looking for a part-time call center position, AdviseTech offers part-time telemarketing for those who want a few hours per week. Its position requires between two to six hours per week to start, with opportunities for more work later. The schedule is flexible.<\/p>\n Dialog Direct offers a number of business solutions to its clients. The company uses Work At Home Customer Service Advocates in full and part-time positions to answer incoming calls from clients\u2019 customers. You\u2019ll have a set schedule with health insurance and retirement benefits available.<\/p>\n You\u2019ll be a customer service agent for Sykes. A virtual interview will be required if your application is accepted, and you\u2019ll have to complete assessments during the process to assess your skills. The company offers paid training, insurance benefits, bonus incentives based on performance, and a set schedule.<\/p>\n At Sitel, you\u2019ll provide at-home inbound customer service for its clients. The work will vary, and can include anything from billing services to appointment setting for technical troubleshooting. Paid, online training and full or part-time shifts are available. You\u2019ll also receive a benefits package that includes vacation and holiday pay, a retirement plan, and medical insurance.<\/p>\n Staples, an office supply company, hires virtual call center representatives to handle inbound customer service calls, including assisting customers with orders, answering pricing questions, and handling issues. Full-time and part-time positions are available, with night shifts more available than others.The company offers flexible schedules, advancement opportunities, scholarship programs, and more.<\/p>\n BSG offers a variety of health care, administrative, and technology services to clients. Work from home representatives can enjoy many of the benefits of on-site employees, such as employer-matched 401(k) after one year of employment, vision and dental insurance, and paid time off.<\/p>\n Aspire Life Styles provides a variety of services to assist small and large businesses. You can work as a Brand Ambassador part-time, providing exceptional customer service and upsells to meet clients\u2019 needs. You\u2019ll have a base pay plus commission, and can choose from several different shifts.<\/p>\n As an Advocacy Coordinator for OnPoint@Home, you\u2019ll be responsible for handling inbound and outbound calls, logging information into the appropriate computer program. You\u2019ll be matched with programs that take between 2 and 12 weeks, and must be available to work at least 25 hours each week.<\/p>\n J.Lodge provides quality assurance solutions to businesses. The company hires part-time QA Call Monitoring Agents, Call Analysts, and Customer Service Specialists to work from their virtual call centers. Your schedule will be set, and you\u2019ll receive an hourly pay rate that varies with each position.<\/p>\n Affiliated Computer Services is a sub-company of Xerox, which hires at-home specialists for tech support, customer care, data entry, quality control and more. Most customer care positions will require you to handle customer inquiries for specific products you\u2019re assigned to, so you can gain expert knowledge of the products. Depending on the position, there will be set schedules to choose from.<\/p>\n","protected":false},"excerpt":{"rendered":" Some of the most popular work from home jobs are work from home call center jobs. Often, creating a virtual call center in your home can provide you with several work from home opportunities, as you pick up new clients to offer your services to. It can also be flexible work, allowing you to balance […]<\/p>\n","protected":false},"author":121,"featured_media":893,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[23],"tags":[24],"_links":{"self":[{"href":"https:\/\/surveyssay.com\/wp-json\/wp\/v2\/posts\/892"}],"collection":[{"href":"https:\/\/surveyssay.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/surveyssay.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/surveyssay.com\/wp-json\/wp\/v2\/users\/121"}],"replies":[{"embeddable":true,"href":"https:\/\/surveyssay.com\/wp-json\/wp\/v2\/comments?post=892"}],"version-history":[{"count":1,"href":"https:\/\/surveyssay.com\/wp-json\/wp\/v2\/posts\/892\/revisions"}],"predecessor-version":[{"id":152324,"href":"https:\/\/surveyssay.com\/wp-json\/wp\/v2\/posts\/892\/revisions\/152324"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/surveyssay.com\/wp-json\/wp\/v2\/media\/893"}],"wp:attachment":[{"href":"https:\/\/surveyssay.com\/wp-json\/wp\/v2\/media?parent=892"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/surveyssay.com\/wp-json\/wp\/v2\/categories?post=892"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/surveyssay.com\/wp-json\/wp\/v2\/tags?post=892"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Helpful Skills<\/h4>\n
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Top Work at Home Call Center Job Opportunities<\/h2>\n
American Airlines<\/a><\/h3>\n
American Express<\/a><\/h3>\n
Amazon.com<\/a><\/h3>\n
JetBlue<\/a><\/h3>\n
Enterprise<\/a><\/h3>\n
CenturyLink<\/a><\/h3>\n
Neiman Marcus<\/a><\/h3>\n
Kelly Services<\/a><\/h3>\n
Cox Communications<\/a><\/h3>\n
Asurion<\/a><\/h3>\n
HSN.com<\/a><\/h3>\n
Hilton Hotels<\/a><\/h3>\n
TeleFlora<\/a><\/h3>\n
U-Haul<\/a><\/h3>\n
Starwood Hotels<\/a><\/h3>\n
Alorica<\/a><\/h3>\n
PointClickCare<\/a><\/h3>\n
LiveOps<\/a><\/h3>\n
Cruise.com <\/a><\/h3>\n
1-800-FLOWERS<\/a><\/h3>\n
ARO<\/a><\/h3>\n
Working Solutions<\/a><\/h3>\n
TeleNetwork<\/a><\/h3>\n
Gutter Helmet<\/a><\/h3>\n
Transcom<\/a><\/h3>\n
Support.com<\/a><\/h3>\n
TeleTech@Home<\/a><\/h3>\n
Windy City Call Center<\/a><\/h3>\n
Carenet Healthcare Services<\/a><\/h3>\n
Denihan Hospitality Group<\/a><\/h3>\n
Apple At Home<\/a><\/h3>\n
Xact Telesolutions<\/a><\/h3>\n
Ver-A-Fast<\/a><\/h3>\n
Advanis<\/a><\/h3>\n
Time Communications<\/a><\/h3>\n
The Newton Group<\/a><\/h3>\n
Extended Presence<\/a><\/h3>\n
Smart Office Solutions<\/a><\/h3>\n
GE Retail Finance<\/a><\/h3>\n
Convergys Home Agent Program<\/a><\/h3>\n
Expert Global Solutions (Now Alorica)<\/a><\/h3>\n
ThinkDirect<\/a><\/h3>\n
Accolade Support Call Center Services<\/a><\/h3>\n
NexRep (formerly Stewart Response Group)<\/a><\/h3>\n
AdviseTech<\/a><\/h3>\n
Dialog Direct (formerly NOVO 1 Contact Centers)<\/a><\/h3>\n
Alpine Access\/Sykes<\/a><\/h3>\n
Sitel Work@Home<\/a><\/h3>\n
Staples And Staples Canada<\/a><\/h3>\n
BSG – Third Party Verification<\/a><\/h3>\n
Aspire Life Styles (formerly VIPdesk)<\/a><\/h3>\n
OnPoint@Home Advocacy<\/a><\/h3>\n
J. Lodge Corporation<\/a><\/h3>\n
Affiliated Computer Services Inc. (a Xerox Company)<\/a><\/h3>\n